We develop software that makes it easy to help other people.

Many companies look at content distribution from the top down. How can they better store it? How can they better reuse it? How can they give you more options, effects and styling for creating it? They want to give you as much flexibility as possible when you sit down to create your material.

But what does it matter if no one ever views your content?

What does it matter if your content is behind schedule or out of date?

What does it matter if your content doesn’t actually help anybody?

We’re not interested in finding more efficient ways to create content that no one will ever read. We want to actually help people

At Blue Mango Learning Systems we have deconstructed the entire customer support process. We looked at how users access and retain information. How that information is created. How it is updated. How it is reused. After years of experience in creating e-learning and training solutions we threw everything out and built a system from the ground up.

A new way of delivering content inspired by sticky notes plastered to the side of computer monitors. A new way of creating content that deals with the realities of supporting products that are constantly changing and evolving. A new way of interacting with customers who must absorb more information in less time. A new way of supporting customers that gets rid of pointless planning sessions and mammoth size projects.

We just focus on helping customers by answering one question at a time. Quickly. Clearly. Effectively. It’s a new method of customer support. It’s a new way to run your organization.

That’s what we do. We make it easy to help other people.

Learn more:

• ScreenSteps Desktop: Visual Communication Made Easy
• ScreenSteps Support Suite: Revolutionizing Customer Support